PURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer
service philosophy. Directly supervises the Education Coordinators, Field
System Trainers and preceptors in their role to provide the inservice needs of
the facilities within their assigned geography. Ensures that all programs for
new employee orientation, preceptor training, AIM Day (Annual Inservice
Marathon Day), Nurses Technical Training (NTT) as well as all clinical
services, clinical leadership and Ultra Care initiatives comply with the FMS
Standards. Under the direction of the Business Unit Vice President of
Training, works to ensure high quality of care for all FMS patients through
competency-based training and development. Adheres to the FMCNA Compliance
Program, and all regulatory and FMS Policy requirements. DUTIES/ACTIVITIES:
CUSTOMER SERVICE: Responsible for driving the FMS culture through customer
service standards. Accountable for outstanding customer service to all
external and internal customers, including patients, staff, physicians,
clinical managers, area managers, business unit and corporate personnel and
payors, including disease managements entities. Develops and maintains
effective relationships thru effective and timely communication with all
customers. Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely manner.
TRAINING AND DEVELOPMENT: CLINICAL/FACILITY: Responsible for the clinical
training of all direct patient care personnel. Implements, and may customize
training programs to support the delivery of quality patient care as per the
standards set forth in the FM Clinical Services Clinical training Manual(s)
and FMS policies and procedures. Oversees the implementation process to ensure
the policies and procedures developed by Clinical Services are consistently
incorporated into facility practices. In collaboration with the FMS Quality
Team, responsible for driving FMS quality standards through education
regarding all ESRD regulatory and legal requirements and the practice of
Continuous Quality Improvement. Responsible for training Education
Coordinators on all programs. Supports facility-specific, regional, and
business unity quality goals and action plans, in order to achieve FMS quality
standards. Collaborates with Clinical Managers, Area Managers, and Regional
Vice Presidents in the scheduling implementation of training programs and
processes as directed by the VPT. Responsible for tracking all employees the
FMS Training Database, implementing training according to FMS policy,
including compliance with all FMS risk management initiatives. Responsible for
assisting in addressing and acting on any adverse events and action thresholds
as appropriate Ensures that all FMS Clinical Quality policies and procedures
are communicated to Clinical Manager submission to Governing Body for approval
and the subsequent appropriate training is implemented. Ensures that
individual facility needs are met by monthly inservices. Tracks, collects and
reports on data on educational programs (new employee orientation, AIM Day,
NTT) as directed by the Director of Training and Organizational Development.
Responsible for maintaining master schedule of all classroom activities, and
provide follow up with Clinical Managers, Area Managers, Regional Vice
Presidents as necessary. Provides education and training to Clinical Managers,
Area Managers and clinical staff on new technologies. Educates the appropriate
personnel regarding the maintenance of environmental integrity, including
patient and staff safety, of all Business Unit facilities. Educates the
appropriate personnel regarding the maintenance of environmental integrity,
including patient and staff safety of all Business Unit Facilities. Educates
the appropriate personnel regarding the integrity and safety of the facility
water systems. Participates in renal disease management programs as per FMS
Agreements. STAFF: Offers professional growth opportunities to management,
facility staff and education personnel. Participates FMS and Business Unit
specific employee satisfaction and recognition programs. Ensures a strong
communication process between Area Managers, Clinical Managers, direct patient
care staff and all support staff athe the facility, Business Unit and
Corporate levels, regarding all training and organizational development
programs and initiatives. Delivers and maintains on-going competency
evaluations to ensure ongoing strong performance of all direct patient care
personnel. MANAGEMENT/LEADERSHIP: Supports and implements corporate management
and leadership developmental programs as directed by VPT. Orients Education
Coordinators and other education personnel and trainers. Provides coaching and
developmental support to all Education Coordinators. Acts as a resource for
Clinical Managers, Area, and Regional Vice Presidents. Must be well-educated
and informed regarding FMCNA Clinical policies and procedures, employee
benefits, and Human Resources polices, procedures and processes.
ADMINISTRATION: Implements the in-service organization processes, policies and
procedures to meet the needs of the Business Unit, regions and areas. Oversees
the preceptor program to ensure individual clinical training at the facility
level meets all the appropriate standards. Responsible for all supervisory
functions related to the Education Coordinators, including the coaching and
development of the inservice staff. Oversees the financial spending of the
centralized classrooms and coordinators and submits those to the VPT. With the
approval of the VPT, hires all Education Coordinators and Field Systems
Trainers according to FMS selection standards, and provides input on the
selection of facility preceptors. Completes performance reviews for Education
Coordinators and Field Systems Trainers. Responsible for ensuring effective
adult learning environments for all training programs. Ensures all FMS
business policies, procedures and systems are incorporated into training by
the appropriate personnel, including compliance with ethical business
practices. Responsible for payroll and approval of Department expenses for
designated geographical area. Supports and trains on the FMS Staffing and
Medical Supply Models, and any other FMS business initiatives as appropriate.
Supports action plans to correct clinics that display below threshold
performance. Supports Business Unit, Regional, Area and facility –specific
business plans. Maintains knowledge of FMCNA products, services, strategies
and UltraCare in order to support and train staff appropriately. OTHER: Any
other special projects as assigned by the Director of Training and
Organizational Development. Other duties as assigned. PHYSICAL DEMANDS AND
WORKING CONDITIONS: The physical demands and work environment characteristics
described are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. Day
to day work includes desk and personal computer work and interaction with
patients, regional and facility staff and physicians. The position requires
travel between assigned facilities and various locations within the community.
Travel to regional, Business Unit and Corporate meetings may be required. The
work environment is characteristic of a health care facility with air
temperature control and moderate noise levels. May be exposed to infectious
and contagious diseases/materials. EDUCATION: Registered Nurse-BSN preferred
Advanced education, CNN or CDN preferred. CNN or CDN will be required with 18
months of assuming the position. CPR instructor certification. Must be
licensed in all states for which they have responsibility. EXPERIENCE AND
REQUIRED SKILLS: At least 3 years experience in dialysis Demonstrated
leadership competencies and skills for the position, including excellent
communication, customer service, continuous quality improvement, relationship
development, results orientation , team building, motivating employees,
performance management and decision making. Demonstrated management’s skills
necessary to provide leadership in the education dialysis managers and
personnel and to ensure the delivery of maximum quality care to all patients.
Must complete FMS Management and Leadership training modules and ongoing
training and development programs with the specified time line.