You have some customer service experience and just like to help people \nYou have a quiet workspace with a desk, a chair, and a door \nYou have, or are willing to get, a dedicated analog phone line \nYou have, or are willing to get, internet service meeting minimum system requirements \nYou don’t need a manager or co-workers around to get motivated \nYou can navigate a computer running Mac OS and are able to fix problems that arise \nYou have a passion to learn and develop continually \nYou are good at solving problems and helping others find answers \n
• A private workspace in your house, where ambient noise can be minimized during work hours. \n• A workspace with a desk and ergonomic chair, that allows proper installation of your technical equipment \n• An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple) \n• Internet service meeting minimum system requirements (monthly allowance provided by Apple) \n\nA job in AppleCare is an opportunity for you to use your knowledge, your experience and your passion. With your AppleCare know-how, you will continually provide meaningful service to enrich our customer experience.
Normally requires a high school diploma or GED, AA/AS degree or higher plus 1-2 years of experience in a customer service/support environment, or equivalent experience.
You know Apple is passionate about creating the world’s most innovative products. We are just as passionate about supporting the people who use them. So as an At-Home Advisor (AHA) for AppleCare Agreement Administration, when customers call with questions you won’t just provide answers—you’ll provide an experience. You’ll focus on the small details and be able to impress, engage, and inspire. And, you will do all this from the comfort of your home.\n\nA position you’ll love
In this position you will be working in a fast paced, dynamic environment. Agreement Administration Advisors are committed to providing support options, enrollment assistance, and resolution to our customer’s issues with all contractual support options Apple provides. You will have the opportunity to provide world class customer support to our customers in Japan. \n\n***Must be fluent in Japanese and English}